旅行・ホテルその他

情報登録日:2022年5月17日

ローカル旅行代理店にてTravel Executive募集(17725)【パソナ】

企業タイプ
ローカル企業
雇用形態
正社員
業種
旅行・ホテル
職種
その他
給与(月額)
~S$4,500
勤務国・勤務地
シンガポール・シティー(Orchard/Raffles Place/City Hall等)
就業時間・休日
Shift hours: 730am to 430pm or 830am to 530pm

募集要項

Job Title/Role

ローカル旅行代理店にてTravel Executive募集(17725)【パソナ】

業務内容

【Job ID】17725

【業務内容】
The Travel Executive is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.
This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.

【Your Responsibilities】
■Handling incoming requests:
・Expertly use the appropriate client Travel tools and systems to complete requests
・Search and confirm travel reservations for the customer
・Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
・Provide travel offers and general travel advice to travelers
・Responds to requests accurately and completely
・Excellent knowledge and application of travel supplier rules
・Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
・Provides the customer with the required industry information, such as low fares, exchange costs and penalties
・Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
・Supports the company and client driven initiatives

■Problem Solving:
・Appropriately responds and resolves customers inquiries
・Anticipates and provides assistance on potential challenges that may arise for the customer
・Performs follow-up as needed and within the time frame promised to the customer
・Proactively provides feedback to management to avoid future customer issues
・Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity

■Quality:
・Consistently exceeds individual and team goals
・Effectively uses the telephone systems
・Completes reservations with minimal errors
・Consistently follows client Travel call/email guidelines
・Adheres to the company policies and procedures to maintain quality control
・Provides the customer a full recap of the confirmed itinerary

■Service Excellence:
・Responds to the customer promptly
・Provides the customer his/her undivided attention
・Listens and captures information from the customer
・Responds appropriately
・Asks questions targeted to encourage complete responses
・Creates rapport with the customer
・Matches the customer’s tone and pace
・Keeps the interaction moving forward
・Offers suggestions to the customer and anticipates needs
・Is mindful of the client service level agreement in all transactions

■Teamwork:
・Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
・Volunteers for additional tasks
・Actively supports other team members within and across teams

■Communication:
・Uses positive language and word choices to avoid negative customer reactions
・Matches the customer’s tone and pace
・Applies proper Travel communication guidelines and standards (clear, concise and personal) to interactions
・Uses correct grammar in interactions

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ご興味のある方は以下のパソナシンガポールのジャパンデスクまで、英文レジュメ、和文・職務経歴書(WordまたはExcel形式)の送付と併せてお問い合わせ下さい。

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http://www.pasona.com.sg/privacy.html

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パソナシンガポールジャパンデスク
EA Registration Number: R1109019
Email : japandsk@pasona.com.sg
URL : http://www.pasona.com.sg
Tel : (65) 6734-7300(日本語ホットライン)
  (65) 6732-6933(代表)
Add : 1 Finlayson Green #09-02 Singapore 049246
EA License No:90C4069