IT・通信技術・開発・QC

情報登録日:2021年12月27日

日系大手にてCustomer Service Engineer募集(17141)【パソナ】

企業タイプ
日系企業
雇用形態
正社員
業種
IT・通信
職種
技術・開発・QC
給与(月額)
S$3,000 - S$3,400
勤務国・勤務地
シンガポール/シティエリア
就業時間・休日
09:00~18:00

募集要項

Job Title/Role

日系大手にてCustomer Service Engineer募集(17141)【パソナ】

業務内容

【Job ID】17141

【業務内容】
As a Customer Support Engineer, you will be a member of our Global Customer Support team, operating from Amsterdam, Dubai, Buenos Aires and Singapore. This department is responsible for all incident management activities.
Customer Support Engineer therefore take full ownership of a pending technical issue until resolved.

Your primary tasks and responsibilities will be to:
– Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
– Resolve technical issues involving client’s network connections by analysing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
– Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved by the company.
– Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to the company’s standards.
– Administrate the process of technical support accurately and share findings with colleagues.
– Participate in project teams as necessary to support the business.

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ご興味のある方は以下のパソナシンガポールのジャパンデスクまで、英文レジュメ、和文・職務経歴書(WordまたはExcel形式)の送付と併せてお問い合わせ下さい。

また、お問い合わせ並びにご応募いただくにあたりましては下記リンクPrivacy Policyをご確認、ご承認の上ご応募をいただきますようお願い申し上げます。
http://www.pasona.com.sg/privacy.html

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パソナシンガポールジャパンデスク
EA Registration Number: R1109019
Email : japandsk@pasona.com.sg
URL : http://www.pasona.com.sg
Tel : (65) 6734-7300(日本語ホットライン)
  (65) 6732-6933(代表)
Add : 1 Finlayson Green #09-02 Singapore 049246
EA License No:90C4069