IT・通信サービスカスタマーサービスコーディネーター秘書・事務

情報登録日:2021年6月16日

外資系IT企業でセールスサポートを募集!(17037)【パソナ】

企業タイプ
外資系企業
雇用形態
正社員
業種
IT・通信サービス
職種
カスタマーサービスコーディネーター秘書・事務
給与(月額)
~$6,000
勤務国・勤務地
シティ
就業時間・休日
08:30-17:30

募集要項

Job Title/Role

外資系IT企業でセールスサポートを募集!(17037)【パソナ】

業務内容

【Job ID】17037

【業務内容】
Our client, US based IT software company is looking for Sales Support Representative!

Sales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:
PROVIDE PRIMARY POINT OF CONTACT & HANDLE INQUIRIES AND REQUESTS
-Prompt responses to phone calls and emails.
-Redirect requests/issues to appropriate functions.
-Ownership of issues through to resolution.
-Refer to “Common Requests” for examples.
-Provide information on our solutions and services.
-Answer product questions.
-Uncover new opportunities.
-Transition potential opportunities to Sales.
COMMUNICATE WITH FIELD REPRESENTATIVE
-Interact with Sales AE to ensure PS request to provide SOW.
-Interact with Sales AE to ensure Education for custom proposals.
-Provide customer or partner data.
-Share contacts and historical knowledge.
PROACTIVE REVIEW OF OPPORTUNITIES
-Proactive review of opportunities in Deal Desk Dashboard running through checklist.
-Check for existing terms on each transaction or issue correct Contract template for new customers.
-Track all assigned deals through to closure.
-Flag all items that need approvals and ensure approvals are sought for all items.
-Verify credit limits through Accounts Receivable and support resolution of overdue invoices.
-Engage Deal Managers and/or Legal to handle complex agreements and negotiations.
-Ensure revenue recognition compliance with Rev Rec rules.
GENERATE QUOTES
-Generate quotes for software-only transactions with BOM’s following Licensing rules.
-Check proactively with OF team for complex BOM’s or large/strategic deals to ensure no mistakes.
CREATE ORDER PACKAGES FOR WON ORDERS
-Compile all documentation in an order package.
-Create and submit an order package to OF team.
-Ensure PO is reviewed and correct as soon as received.
-Verify timely shipping of software/licenses before deadlines for Rev Rec.
-Ensure CRM opportunity data is updated to reflect final booked deal
-Monitor software and hardware shipments
-Provide updates to Sales Operations leaders
-Archive all contract paperwork
ENSURE EFFECTIVE TEAMWORK
-Support rest of team where help is needed (bandwidth or product expertise)
-Own projects to help improve processes and systems to make team more effective & efficient
Requirements

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http://www.pasona.com.sg/privacy.html

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パソナシンガポールジャパンデスク
EA Registration Number: R1109019
Email : japandsk@pasona.com.sg
URL : http://www.pasona.com.sg
Tel : (65) 6734-7300(日本語ホットライン)
  (65) 6732-6933(代表)
Add : 1 Finlayson Green #09-02 Singapore 049246
EA License No:90C4069